The challenge
- Inductions ran gate-side on a laptop, creating 40-minute queues every Monday morning.
- Headcount came from a paper book that nobody trusted during an evacuation.
- Client reporting was rebuilt by hand in a spreadsheet each week.
What we did
- One master induction plus phase-specific versions, published with change notes.
- QR posters at every gate so operatives complete the induction before they travel.
- Two kiosk tablets per gate for sign-in with photo capture.
- Scheduled 06:00 branded report pack to the client's project director.
Results
-78%
Time from arrival to working
5m 12s
Average roll-call muster
100%
Sign-ins with photo evidence
14 hrs
Admin time saved per week
“The first evacuation drill after go-live took five minutes instead of twenty-two. That alone paid for the year.”